You can use the Talk usage charges report to understand your current Talk account billing. This report provides a detailed breakdown of your usage, helping you keep track of costs and manage your budget effectively.
To access this report, log into your Zendesk account and navigate to the billing section. Here, you'll find the Talk usage charges report, which will give you insights into your call usage and associated charges. This is a great way to ensure you're staying within your budget and making the most of your Talk plan.
Zendesk Explore provides a prebuilt dashboard to help you monitor your call center activity. This dashboard allows you to access useful call information recorded by Talk, giving you insights into your call center's performance. You can analyze…
Zendesk Talk provides notifications in the Talk console when your call audio or network quality drops. This feature helps you quickly identify and address any issues that may affect call quality. By monitoring these notifications, you can ensure…
The live calls dashboard in Zendesk Talk allows team managers to see all ongoing calls at a glance. This tool is essential for real-time monitoring and management of call center operations. With the live calls dashboard, managers can listen in on…
The Talk Team dashboard provides detailed insights into current queue activity and account-wide call activity. This tool is designed to help you analyze and optimize your call center's performance. By using the Talk Team dashboard, you can track…
The Zendesk Talk dashboard includes a variety of metrics that provide insights into your call center's performance. These metrics cover aspects such as call volumes, durations, wait times, and agent performance. Understanding these metrics is…