Prevent Ticket Reassignment - Frequently asked questions
Frequently asked questions
How can I prevent agents from reassigning tickets in Zendesk?
To prevent agents from reassigning tickets to other agents in Zendesk, you can use triggers. Triggers are automated actions that occur when certain conditions are met. By setting up a trigger, you can ensure that any attempt to change the assignee…
What are the steps to create a trigger in Zendesk?
Creating a trigger in Zendesk involves a few straightforward steps. First, access the Admin Center and go to Objects and Rules > Business Rules > Triggers. Here, you can create a new trigger by entering a title and selecting a ticket category….
How do I test a trigger in Zendesk?
Testing a trigger in Zendesk is essential to ensure it works as intended. After creating your trigger, you can verify its functionality by checking the events of a ticket that an agent attempts to reassign. If the trigger is set up correctly, any…
Why might a trigger not work in Zendesk?
If a trigger in Zendesk isn't working, there could be several reasons. It's important to ensure that the trigger conditions and actions are correctly configured. Double-check that the conditions match the specific scenario you want to automate….
Can I customize triggers to fit different scenarios in Zendesk?
Yes, you can customize triggers in Zendesk to fit a variety of scenarios. Triggers are highly flexible and can be tailored to meet specific business needs by adjusting the conditions and actions. For instance, you can set triggers to activate…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
