Enhanced AI in Agent Workspace with ChatGPT-4o - Frequently asked questions
Frequently asked questions
What are the new generative AI features in Zendesk's Agent Workspace?
Zendesk has upgraded its generative AI features in the Agent Workspace by integrating OpenAI's ChatGPT-4o model. This upgrade enhances features like summarizing, expanding, and tone shifting, improving response accuracy and reducing language…
Why did Zendesk upgrade to ChatGPT-4o for its AI features?
Zendesk upgraded to ChatGPT-4o to enhance the accuracy and performance of its generative AI features, based on user feedback. The new model offers improved response accuracy, fewer language errors, and better handling of ticket summarization. With…
Do I need to take any action to use the new AI features in Zendesk?
If you already have the Advanced AI add-on and have enabled the generative AI setting in the Admin Center, no further action is needed. The new features will be automatically available after the rollout. If you're interested in the Advanced AI…
How does ChatGPT-4o improve Zendesk's AI features?
ChatGPT-4o improves Zendesk's AI features by enhancing response accuracy and reducing language errors in expansions and tone changes. It also addresses issues with ticket summarization and max ticket length errors due to its larger context window….
What should I do if I have feedback on Zendesk's AI features?
If you have feedback or questions about Zendesk's AI features, you can visit the community forum where Zendesk collects and manages customer product feedback. This platform allows users to share their experiences and suggestions, helping Zendesk…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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