Generative Search in Help Center - Frequently asked questions
Frequently asked questions
What is generative search in Zendesk's help center?
Generative search in Zendesk's help center is a new feature that provides AI-generated answers directly within the search results page. This means when you type a question or phrase into the search bar, you'll see a quick answer generated by…
How does generative search improve the help center experience?
Generative search enhances the help center experience by providing quick, AI-generated answers directly in the search results. This feature helps users find solutions faster, reducing the time spent searching through articles. By surfacing relevant…
What factors affect the quality of generative search answers?
The quality of generative search answers in Zendesk depends on two main factors: the quality of your knowledge base and the search input. High-quality articles and external content ensure better AI-generated answers. Additionally, the format and…
Why did Zendesk introduce generative search?
Zendesk introduced generative search to help users find information quickly and efficiently, minimizing the time spent resolving issues. By providing AI-generated answers directly in the search results, Zendesk aims to reduce the number of support…
How can I participate in the generative search EAP?
To participate in the generative search Early Access Program (EAP), you need to sign up via the provided form. Once your account is enabled for the EAP, you'll need to prepare your help center theme and activate generative search in the Guide…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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