What is Zendesk's Generative Search Feature?
What is generative search in Zendesk's help center?
Generative search in Zendesk's help center is a new feature that provides AI-generated answers directly within the search results page. This means when you type a question or phrase into the search bar, you'll see a quick answer generated by OpenAI, based on relevant articles or external content. This feature aims to save you time by reducing the need to click through multiple articles to find the information you need. For more details, check out theoriginal announcement.
More related questions
How does generative search improve the help center experience?
Generative search enhances the help center experience by providing quick, AI-generated answers directly in the search results. This feature helps users find solutions faster, reducing the time spent searching through articles. By surfacing relevant…
What factors affect the quality of generative search answers?
The quality of generative search answers in Zendesk depends on two main factors: the quality of your knowledge base and the search input. High-quality articles and external content ensure better AI-generated answers. Additionally, the format and…
Why did Zendesk introduce generative search?
Zendesk introduced generative search to help users find information quickly and efficiently, minimizing the time spent resolving issues. By providing AI-generated answers directly in the search results, Zendesk aims to reduce the number of support…
How can I participate in the generative search EAP?
To participate in the generative search Early Access Program (EAP), you need to sign up via the provided form. Once your account is enabled for the EAP, you'll need to prepare your help center theme and activate generative search in the Guide…
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