How to Create Groups in Zendesk - Frequently asked questions
Frequently asked questions
How do I create a group in Zendesk?
Creating a group in Zendesk is a straightforward process. First, navigate to the Admin Center, click on 'People' in the sidebar, and then select 'Team' followed by 'Groups'. Click 'Add group' to start the process. You'll need to enter a Group name…
Can I make a group private in Zendesk?
Yes, you can make a group private in Zendesk, but this option is only available for Enterprise accounts. When creating a group, simply select the 'Make it private' option. Keep in mind that once a group is made private, this action cannot be…
What are the default group settings in Zendesk?
In Zendesk, you can set a group as the default for your account, which means all new team members will automatically be assigned to this group. This is different from a team member's default group. The account's default group is a broader setting,…
How can I add members to a group in Zendesk?
Adding members to a group in Zendesk is simple. After creating a group, you can add members by clicking the plus sign next to their names in the 'Add group members' section. You can also use the 'Add all' option to include all team members in the…
Can I bulk upload groups in Zendesk?
Unfortunately, Zendesk does not support bulk uploading of groups directly. You can only add groups individually through the interface. However, you can use the group memberships API endpoint to update user groups, but this requires some coding…
Is it possible to create subgroups in Zendesk?
Currently, Zendesk does not support the creation of subgroups. All groups are created at the same level without a hierarchical structure. If you need to manage complex group structures, consider using custom fields and triggers to simulate…
How do I handle solved ticket reassignment in Zendesk groups?
If an admin has enabled solved ticket reassignment options, you can configure how a departing agent's solved tickets are reassigned within a group. This setting ensures that tickets are not left unattended when an agent leaves the group. For…
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