Guide Product Limits Explained - Frequently asked questions
Frequently asked questions
What are the article size limits in Zendesk Guide?
In Zendesk Guide, each article, including its translations, is limited to a size of 1MB. This roughly translates to about 1,000,000 characters, excluding special characters like āăą or hidden HTML tags. This limit ensures that articles remain…
How many articles can I have in my Zendesk Guide knowledge base?
You can have up to 40,000 articles in your Zendesk Guide knowledge base, excluding archived articles and translations. This limit is designed to accommodate a large volume of content while maintaining system performance. If you need more…
What are the limits on comments and labels per article in Zendesk Guide?
In Zendesk Guide, each article can have up to 1,000 comments and 50 labels. These limits help manage the content effectively and ensure that articles remain organized and easy to navigate. For more details, refer to the [original…
How many content blocks can I use in a single Zendesk Guide article?
You can use up to 25 content blocks in a single Zendesk Guide article. This allows for a modular approach to content creation, making it easier to manage and update specific sections of an article. For more information, check the [original…
What are the search limits in Zendesk Guide?
Zendesk Guide has specific search limits to ensure efficient performance. Native search queries are limited to 300 characters or 50 terms, while instant search queries can have up to 100 terms. The default snippet size for a search result is 120…
What are the Federated Search limits in Zendesk Guide?
Federated Search in Zendesk Guide allows for up to 50,000 external records, with each record having a maximum size of 10,000 bytes. You can have up to 20 external sources and types. These limits help manage the integration of external content…
What are the theme limits in Zendesk Guide?
Zendesk Guide enforces several theme limits to ensure security and performance. You can have up to 10 themes, with each theme having a maximum size of 30MB. The total theme assets size is limited to 25MB, and individual theme asset size is capped…
Why does Zendesk Guide have product limits?
Zendesk Guide enforces product limits for security, performance, and to prevent misuse. Limits help vet the types of files uploaded, prevent abuse, and ensure quick file serving and management. These measures are in place to provide a secure and…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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