Update Google Analytics ID - Frequently asked questions
Frequently asked questions
Why do I need to update my Google Analytics ID for Zendesk Marketplace?
You need to update your Google Analytics ID because Google Analytics 4 is replacing Universal Analytics. Starting July 1, 2023, all standard Universal Analytics properties will stop processing data. If you have provided a UA ID in your app manifest…
How do I update my app manifest with a new GA4 ID?
To update your app manifest with a new GA4 ID, you need to first create or find your GA4 ID. Once you have your GA4 ID, update your app's manifest file with this new ID. After updating the manifest, submit an update to your app with the new…
What happens if I don't update to a GA4 ID by July 1, 2023?
If you don't update to a GA4 ID by July 1, 2023, your Universal Analytics properties will stop processing data. This means you will no longer receive analytics data for your app listings on Zendesk Marketplace. It's important to update to a GA4 ID…
Can I get an extension for using Universal Analytics on Zendesk?
Yes, there is a one-time processing extension available for 360 Universal Analytics properties with a current order. This extension allows these properties to continue processing data until July 1, 2024. However, for standard Universal Analytics…
Where can I find more information about updating my Google Analytics ID?
For more detailed information about updating your Google Analytics ID, you can visit the original Zendesk help article. It provides comprehensive guidance on transitioning from Universal Analytics to Google Analytics 4 and updating your app…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
