How to Use Zendesk's New Explore Dashboard - Frequently asked questions
Discover answers to common questions about Zendesk's new prebuilt live Explore dashboard for omnichannel routing queues. Learn how to optimize your support operations.
Frequently asked questions
What is the new prebuilt live Explore dashboard for omnichannel routing queues?
The new prebuilt live Explore dashboard is designed to help you monitor the performance of your omnichannel routing queues in real-time. This dashboard provides data on important metrics, allowing you to see how your routing works and how your…
How will the new dashboard affect my Zendesk experience?
The new dashboard will provide you with a prebuilt view of your queues' performance, enhancing your ability to monitor and manage them effectively. This feature is available to Professional and Enterprise customers who have enabled omnichannel…
Do I need to take any action to access the new dashboard?
No action is required from you to access the new dashboard. This update is automatically rolling out to all Explore accounts with Professional and Enterprise plans. If you have any questions or feedback, you can visit the Zendesk community forum or…
Who can access the new omnichannel routing queues dashboard?
The new omnichannel routing queues dashboard is available to Zendesk customers on Professional and Enterprise plans who have enabled omnichannel routing and created custom routing queues. This ensures that users with advanced needs can benefit from…
Where can I provide feedback or get help with the new dashboard?
If you have feedback or questions about the new dashboard, you can visit the Zendesk community forum where customer product feedback is collected and managed. For general assistance with Zendesk products, you can contact Zendesk Customer…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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