Using a Conversation Bot - Frequently asked questions
Frequently asked questions
How do I set up a conversation bot in Zendesk?
Setting up a conversation bot in Zendesk involves configuring it to operate within your messaging channels. First, ensure your messaging channel is set up. Then, create a bot by navigating to the Admin Center, selecting Channels, and then Bots and…
What are the key components of a Zendesk conversation bot?
A Zendesk conversation bot is made up of several key components: standard responses, answers, steps, and intents. The standard response is the bot's default behavior when interacting with customers. Answers are optional, customized responses that…
How can I customize my Zendesk bot's responses?
Customizing your Zendesk bot's responses involves creating answers that address specific customer questions. You can build these answers from scratch or use pre-built templates. Each answer consists of steps that define how the bot responds to…
What are the different step types available for Zendesk bot answers?
Zendesk offers a variety of step types to use in bot answers, allowing for diverse interactions. These include sending messages, presenting options, showing help center articles, adding carousels, asking for details, and more. You can also make API…
How do I publish my Zendesk conversation bot?
Publishing your Zendesk conversation bot is the final step to make it live in your messaging channels. In the Admin Center, go to Channels, then Bots and automations, and select Manage bots. Choose the bot you want to publish, make any necessary…
What is the role of intents in a Zendesk conversation bot?
Intents in a Zendesk conversation bot help the bot understand and categorize customer questions. They are predefined topics that represent common customer inquiries. By assigning intents to answers, the bot can more accurately match customer…
How can I enable generative AI features in my Zendesk bot?
To enable generative AI features in your Zendesk bot, you need to turn on the generative AI option during the bot creation process. This feature allows the bot to generate AI-driven responses based on your help center articles, providing more…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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