Generative AI Call Summarization in Zendesk Talk - Frequently asked questions
Frequently asked questions
What is the new generative AI-powered call summarization feature in Zendesk Talk?
Zendesk Talk now includes a generative AI-powered call summarization feature. This feature allows you to transcribe and summarize voice call recordings, adding this information to the ticket conversation log. It helps improve agent productivity by…
How can I enable the call summarization feature in Zendesk Talk?
To enable the call summarization feature, you need the Advanced AI add-on. Once you have it, go to the Talk admin settings page in Admin Center and select the phone lines you want to use with the feature. If you participated in the early access…
Who can access the generative AI call summarization feature?
The generative AI call summarization feature is available to all Zendesk customers who are subscribed to the Advanced AI add-on. If you don't have this add-on, you won't have access to the feature. To subscribe, you can contact your Zendesk account…
What are the benefits of using AI-powered call summarization in Zendesk Talk?
AI-powered call summarization in Zendesk Talk offers several benefits. It reduces the time agents spend on call wrap-up, allowing them to focus more on the customer and the issue at hand. This helps build a personal connection with customers….
What should I do if I participated in the call summarization early access program?
If you participated in the call summarization early access program, you will need to turn on and configure the features in your Zendesk Talk settings. This involves going to the Talk admin settings page in Admin Center and selecting the phone lines…
Where can I find more information about Zendesk Talk's call summarization?
For more information about Zendesk Talk's call summarization, you can refer to the Zendesk Talk call transcription and summarization FAQ. Additionally, if you have feedback or questions, you can visit the Zendesk community forum. For general…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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