Zendesk Talk Billing - Frequently asked questions
Frequently asked questions
How are Zendesk Talk plans priced?
Zendesk Talk plans are priced based on the specific plan you choose. Each plan has its own pricing structure, which you can find on the Zendesk Talk pricing page. If you're considering switching plans, it's important to note that you can do so if…
Can I purchase different Zendesk Support and Talk plans?
Yes, you can purchase different Zendesk Support and Talk plans, but there are some limitations. Zendesk Support Legacy and Zendesk Suite accounts can purchase any Zendesk Talk plan. However, if you have a Support-only account, you won't be able to…
How are phone numbers priced in Zendesk Talk?
The pricing for phone numbers in Zendesk Talk depends on the country from which the number is purchased. For instance, local numbers from the US and Canada cost $1 per month, while toll-free numbers cost $2. If you were trialing Zendesk, a number…
How are minutes priced in Zendesk Talk?
Minutes in Zendesk Talk are priced based on several factors, including call type (inbound, outbound, voicemail), region, and whether the call was answered in-browser or forwarded to a phone. You can view a detailed breakdown of call costs in the…
What are the payment options for Zendesk Talk minutes?
You can pay for Zendesk Talk minutes using two methods, depending on your payment method. If you use a credit card, you pay for usage fees, including minutes, as part of your monthly bill. If you pay via invoice, you must pre-purchase usage credit,…
What are the charges for call transcription in Zendesk Talk?
Call transcription in Zendesk Talk is available with the Advanced AI add-on and incurs a fee of $0.01 per minute. This feature uses Generative AI to automatically generate call transcriptions on tickets after each call, saving agents time and…
Do I get a refund if the Zendesk Talk service goes down?
If you're on the Talk Enterprise plan, you benefit from a 99.95% usage service level agreement (SLA). In the event of a service interruption, you'll receive a credit to your account. For more information, refer to the Understanding the Talk Usage…
Do I need to purchase a Zendesk Talk seat for every agent?
No, you don't need to purchase a Zendesk Talk seat for every agent on your Zendesk Support. However, any agent who takes inbound or makes outbound calls will require a Zendesk Talk agent seat. It's important to note that Talk/Text agent seats do…
Does Zendesk Talk offer concurrent agent licensing?
No, Zendesk Talk does not offer concurrent (pooled) agent licensing. It uses named agent licensing, meaning the seats you purchase are assigned to specific agents. This approach helps with accurate reporting on individual agent…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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