Setting Up Teams in Zendesk WFM - Frequently asked questions
Frequently asked questions
How do I access the Teams page in Zendesk WFM?
To access the Teams page in Zendesk WFM, you need to navigate through the admin interface. Start by hovering over the admin icon, then select 'Organization structure'. From there, click on 'Teams'. If you haven't created any teams yet, you'll be…
How can I create a team in Zendesk WFM?
Creating a team in Zendesk WFM is a straightforward process. First, access the Teams page and click on '+Add team'. Enter a team name and optionally add a description. Select a manager from the list of users by typing their name to find them…
Can agents and managers belong to multiple teams in Zendesk WFM?
Yes, agents and managers can belong to multiple teams in Zendesk WFM. This flexibility allows for better management of your workforce, as individuals can be part of different teams based on their roles and responsibilities. This feature is…
How do I edit or delete a team in Zendesk WFM?
Editing or deleting a team in Zendesk WFM is simple. Access the Teams page and hover over the team you wish to edit or delete. Click on the team to make your changes. After editing, click 'Done'. If you want to delete the team, click 'Delete…
How can I reassign agents to a different team in Zendesk WFM?
Reassigning agents to a different team in Zendesk WFM is a flexible process. First, access the Teams page and click on the team you want the agent to be assigned to. Click 'Edit users assigned to this team', then hover over the agents you want to…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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