Provide Multilingual Support with Dynamic Content - Frequently asked questions
Frequently asked questions
What is dynamic content in Zendesk and how does it support multiple languages?
Dynamic content in Zendesk allows you to provide support in multiple languages by using placeholders that automatically display the appropriate language based on the user's preference. When you create dynamic content, you define a default version…
How do you create dynamic content in Zendesk?
Creating dynamic content in Zendesk involves selecting a default language and entering the text for that content, then adding language variants. To create a dynamic content item, navigate to Admin Center > Workspaces > Agent tools > Dynamic…
How can you manage translations for dynamic content in Zendesk?
Managing translations for dynamic content in Zendesk can be done directly within the platform or by using external translation services. You can add and edit language variants directly in Zendesk or export the default content for translation by…
What happens if a language variant is out of date in Zendesk dynamic content?
If a language variant is out of date in Zendesk dynamic content, it means the default content has been updated, but the variant has not. When this occurs, the variant is flagged as 'Out of date', indicating that it may need a translation update…
How can you use dynamic content placeholders in Zendesk?
Dynamic content placeholders in Zendesk are used to automatically insert the correct language variant into communications based on the user's language preference. These placeholders can be used in automations, macros, triggers, and system…
Can you delete dynamic content in Zendesk?
Yes, you can delete dynamic content in Zendesk, but only if it is not being referenced by any automations, macros, or triggers. To delete a dynamic content item, ensure all references are removed first. If a placeholder is used in…
How do you organize dynamic content in Zendesk?
You can organize dynamic content in Zendesk by categorizing it, similar to how you organize macros. To categorize dynamic content, add the category name followed by double colons (::) to the beginning of the content title. This helps in filtering…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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