How to Get an OAuth Access Token - Frequently asked questions
Discover answers to common questions about obtaining an OAuth access token for testing. Learn the steps, requirements, and troubleshooting tips in this comprehensive guide.
Frequently asked questions
How do I create an OAuth client for testing in Zendesk?
To create an OAuth client for testing in Zendesk, you need to follow a few simple steps. First, navigate to the Admin Center, click on the Apps and integrations icon, and select Connections > OAuth clients. Then, click on 'Add client'. When…
What is the process to generate an OAuth access token in Zendesk?
Generating an OAuth access token in Zendesk involves using the OAuth Tokens API. You need to make a request with cURL, replacing placeholders with your specific details. The cURL command requires your subdomain, client ID, and authentication…
How can I use an OAuth access token to authenticate API requests in Zendesk?
You can use an OAuth access token to authenticate any API request in Zendesk. This method replaces the need for a username and password. For example, when making a call to the Ticket endpoint, include the access token in the header like this: `-H…
What should I do if my organization uses SSO and I need an OAuth token?
If your organization uses single sign-on (SSO) and Zendesk passwords are deleted, you can still generate an OAuth token using an API token for authentication. In the cURL request, replace the password with your API token in the format: `-u…
How do I securely store my OAuth access token in Zendesk?
To securely store your OAuth access token in Zendesk, avoid hard-coding it in your application code. Instead, use environment variables. This practice minimizes security vulnerabilities, as anyone with access to the token can access your account….
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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