Fix Ticket Link Issues in Zendesk - Frequently asked questions
Frequently asked questions
Why aren't my {{ticket.link}} and {{ticket.url}} placeholders working?
To get the {{ticket.link}} and {{ticket.url}} placeholders to work, you need an active Help Center. These placeholders are designed to generate links for end users to view their requests. If your Help Center is inactive, you can use HTML to create…
Can I use {{ticket.url}} without an active Help Center?
Unfortunately, you can't use the {{ticket.url}} placeholder without an active Help Center. The placeholder is designed to work only when the Help Center is active, as it generates a link for end users to view their tickets. If you don't want to…
How can I send ticket information without activating the Help Center?
If you prefer not to activate your Help Center, you can still send ticket information via email. Use placeholders to include relevant ticket data in your email notifications. For instance, you can provide the ticket ID, status, subject, and…
Do customers need an account to view ticket details?
Customers don't necessarily need an account to view ticket details if you send the information via email. When a customer submits a request, an account is typically created, but they won't have a password until they set one. By including ticket…
How can I preview placeholders in Zendesk?
Currently, there's no native way to preview placeholders in Zendesk. However, you can test them by adding placeholders to a macro and applying it to a sample ticket. Alternatively, create a trigger that sends an email with your placeholder…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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