Getting Started with AI Agents - Frequently asked questions
Frequently asked questions
What are the new pricing details for Zendesk AI agents?
Zendesk has updated its pricing for AI agents, effective from August 14, 2024. If you started using AI agents on or after April 16, 2024, the new pricing applies from August 14, 2024. For those who were already using Zendesk bots before April 16,…
How do I set up a basic messaging channel for Zendesk bots?
To create a conversation bot, you first need to set up a messaging channel. This is where your bot will interact with customers. The most common method is through a Web Widget on your website or help center, or via a mobile SDK for Android or iOS…
How can I optimize my help center content for AI agents?
Optimizing your help center content is crucial for AI agents to recommend the best articles and generate accurate replies. Start by reviewing tickets and resources to identify common issues and populate your knowledge base. Whether you're creating…
What steps are involved in creating an AI-powered conversational bot?
Creating an AI-powered conversational bot involves several steps. First, set up a channel for the bot, then create and publish the bot to make it live for customers. You can choose a name, add a custom avatar, set the language, and use generative…
How do I customize my Zendesk conversation bot with answers?
After creating your conversation bot, you can customize it with answers to guide customers through more complex interactions. You can create up to 500 answers using templates or from scratch, incorporating steps like branching, agent transfer, or…
How can I extend AI agents to email and web form support?
You can extend AI agents to email and web form support by adding autoreplies. These replies use triggers to include relevant knowledge base articles in responses, helping customers self-solve their issues. Set up email autoreplies and web form…
How can I monitor and improve AI agent performance?
Monitoring AI agent performance is key to improving efficiency. Use pre-built dashboards to analyze autoreply and bot performance. The Insights dashboard provides a comprehensive overview of metrics and helps identify gaps in response coverage….
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
