Enhance Zendesk Security - Frequently asked questions
Discover how to boost Zendesk Support security with our FAQ guide. Learn about additional security measures, best practices, and common concerns addressed.
Frequently asked questions
What additional security features does Zendesk offer?
Zendesk offers Enhanced Disaster Recovery and Advanced Compliance as additional security features. Enhanced Disaster Recovery ensures better protection and faster recovery of your Zendesk data in case of a disaster. Advanced Compliance helps you…
Which Zendesk plans include Enhanced Disaster Recovery?
Enhanced Disaster Recovery is included in the Zendesk Suite Enterprise Plus plans. It is also available as a legacy add-on for Support Professional plans and above. This feature enhances the protection of your Zendesk data and provides faster…
What is Advanced Compliance in Zendesk?
Advanced Compliance in Zendesk helps you fulfill your HIPAA obligations. It allows you to enter into a Business Associate Agreement (BAA) with Zendesk, ensuring compliance with health data regulations. This feature is included in Zendesk Suite…
Are there any exceptions to Zendesk's additional security features?
Yes, there are exceptions to Zendesk's additional security features. These features may not apply to Zendesk Net Promoter Score (NPS) Surveys, Zendesk Explore, and other services managed by third parties. It's important to review the Main Services…
Does Zendesk's additional security apply to all services?
No, Zendesk's additional security features do not apply to all services. Specifically, they may not cover Zendesk NPS Surveys, Zendesk Explore, and third-party managed services. Always check the Main Services Agreement for…
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Zeffy
Zeffy
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Zinc
Zinc
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Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
Read Customer.io's case study
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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