Manage Help Center Themes - Frequently asked questions
Discover answers to common questions about managing your Zendesk help center themes. Learn how to customize, update, and troubleshoot themes effectively.
Frequently asked questions
How do I copy a help center theme in Zendesk?
Copying a help center theme in Zendesk is a straightforward process. To do this, navigate to the Themes page by clicking the Customize design icon in the sidebar of Guide. Once there, find the theme you want to copy, click the options menu, and…
Can I rename a help center theme in Zendesk?
Yes, you can rename any of your help center themes in Zendesk, including the live theme. To rename a theme, go to the Themes page by clicking the Customize design icon in the sidebar of Guide. Hover over the theme you wish to rename, click the…
How can I delete a help center theme in Zendesk?
Deleting a help center theme in Zendesk is simple, but remember, you cannot delete your live theme directly. First, ensure another theme is set as live if you wish to delete the current live theme. To delete a theme, go to the Themes page by…
What should I do before updating my live theme in Zendesk?
Before updating your live theme in Zendesk, it's a good idea to copy the existing theme. This way, you can make changes to the copy without affecting the live version. To do this, navigate to the Themes page by clicking the Customize design icon in…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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