Helping Customers Help Themselves - Frequently asked questions
Frequently asked questions
How can a knowledge base reduce support tickets?
A knowledge base helps customers find solutions on their own, reducing support tickets. By providing a comprehensive knowledge base, customers can resolve their issues without needing to contact support, which is known as ticket deflection. This…
What is the Zendesk Guide Manager role?
The Guide Manager role in Zendesk allows full access to the help center. By default, all administrators are Guide Managers, but you can extend this role to select agents, such as web designers or content creators, who need to work on the help…
How can I customize my Zendesk help center?
You can customize your Zendesk help center to match your brand's look and feel. Use WYSIWYG tools to add your logo, brand colors, and fonts. For more advanced customization, you can edit the CSS or add JavaScript to create a unique theme. The…
Can I build a multilingual knowledge base in Zendesk?
Yes, you can build a multilingual knowledge base in Zendesk. You can add content in multiple languages to your help center, and it will automatically display the appropriate language based on the customer's browser settings. If a language isn't…
What is the purpose of a community in Zendesk Gather Professional?
The community in Zendesk Gather Professional allows end users to help each other by sharing ideas and tips. It consists of posts on various discussion topics where users can ask questions, provide answers, and vote on contributions. This…
How do I manage my Zendesk help center effectively?
Managing your Zendesk help center involves keeping it active and responsive. Assign agents to monitor and answer customer questions promptly. Promote your help center through emails, social media, and website links to ensure customers know it's a…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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Zinc
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
