Intelligent Triage Expansion Guide - Frequently asked questions
Explore common questions about Zendesk's intelligent triage expansion for native and social messaging. Learn how it enhances customer support efficiency.
Frequently asked questions
What is the new expansion in Zendesk's intelligent triage?
Zendesk has expanded its intelligent triage capabilities for native and social messaging channels. This means that tickets from these channels can now be enriched with intent, sentiment, and language predictions. Previously, only tickets from bot…
Why is Zendesk expanding intelligent triage for messaging?
Zendesk is expanding intelligent triage to cover more use cases within messaging. By enriching tickets with intent, sentiment, and language predictions, Zendesk aims to provide a more comprehensive and efficient triage process for native and social…
What are the requirements for using Zendesk's intelligent triage?
To use Zendesk's intelligent triage, you need the Zendesk Advanced AI add-on. Additionally, for intent detection, your account must meet the requirements for pre-trained intents. This ensures that your system is set up to effectively utilize the…
How can I activate intelligent triage predictions in Zendesk?
To activate intelligent triage predictions in Zendesk, you need to enable the prediction types you want for the appropriate messaging channels. This involves configuring your settings to enrich native and social messaging tickets with intent,…
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Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
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Freecash
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
Read Customer.io's case study
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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