Disable Agent Wrap-Up Feature - Frequently asked questions
Explore common questions about disabling the agent wrap-up feature after calls in Zendesk. Find answers to help you manage call settings effectively.
Frequently asked questions
How can I disable the agent wrap-up feature in Zendesk Talk?
You can disable the agent wrap-up feature in Zendesk Talk by adjusting the Talk line settings. This allows the agent's status to automatically change to Online after a phone call. For detailed instructions on how to access and modify these…
What happens when I disable the agent wrap-up feature in Zendesk?
When you disable the agent wrap-up feature in Zendesk, the agent's status will automatically change to Online immediately after a phone call ends. This can help streamline the workflow by reducing the time agents spend in wrap-up mode. For more…
Where can I find the settings to disable agent wrap-up in Zendesk Talk?
To find the settings to disable agent wrap-up in Zendesk Talk, you need to access the Talk line settings. This section of the settings allows you to manage various features, including the agent wrap-up feature. For a step-by-step guide, refer to…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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