How to Use Zendesk Help - Frequently asked questions
Frequently asked questions
How can I manage user access in Zendesk?
Managing user access in Zendesk is essential for maintaining security and efficiency. You can manage user access by navigating to the user management section, where you can add or remove users, assign roles, and set permissions. This ensures that…
What should I do if I encounter access issues with my Zendesk account?
If you're having trouble accessing your Zendesk account, there are a few steps you can take to resolve the issue. First, ensure that your login credentials are correct. If you've forgotten your password, use the password reset feature. If the…
How do I solve issues with payments in Zendesk?
Payment issues in Zendesk can be resolved by checking your billing settings and ensuring that your payment information is up to date. If you encounter any discrepancies or errors, contact Zendesk billing support for assistance. They can help you…
How can I manage my Zendesk help center?
Managing your Zendesk help center involves organizing content, customizing the theme, and ensuring that users can easily find the information they need. You can update articles, manage categories, and adjust the layout to improve user experience….
What are the best practices for using Zendesk live chat?
To make the most of Zendesk live chat, it's important to set up departments, triggers, and operating hours that align with your business needs. Additionally, ensure that your chat widget is easily accessible to users and that your team is trained…
How do I troubleshoot issues with Zendesk messaging?
Troubleshooting Zendesk messaging issues involves checking your messaging settings and ensuring that your social messaging channels are properly configured. If problems persist, consult the Zendesk Help Center for specific troubleshooting steps or…
How can I create and update reports in Zendesk?
Creating and updating reports in Zendesk is a straightforward process. Use the reporting tools to select metrics, attributes, and filters that align with your business goals. You can then build dashboards to visualize data and gain insights into…
What should I do if the AI bot isn't providing the correct answer?
If your AI bot isn't providing the correct answer, review the bot's configuration and ensure that it has access to the most relevant articles and information. You may need to update the bot's training data or adjust its settings to improve…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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