image for site

Creating and Updating Reports in Zendesk

Discover how to create and update reports in Zendesk using metrics, attributes, and filters.

How can I create and update reports in Zendesk?

Creating and updating reports in Zendesk is a straightforward process. Use the reporting tools to select metrics, attributes, and filters that align with your business goals. You can then build dashboards to visualize data and gain insights into your operations. For more detailed instructions, refer to the reporting and analytics section in the Zendesk Help Center.


More related questions

How can I manage user access in Zendesk?

Managing user access in Zendesk is essential for maintaining security and efficiency. You can manage user access by navigating to the user management section, where you can add or remove users, assign roles, and set permissions. This ensures that…

What should I do if I encounter access issues with my Zendesk account?

If you're having trouble accessing your Zendesk account, there are a few steps you can take to resolve the issue. First, ensure that your login credentials are correct. If you've forgotten your password, use the password reset feature. If the…

How do I solve issues with payments in Zendesk?

Payment issues in Zendesk can be resolved by checking your billing settings and ensuring that your payment information is up to date. If you encounter any discrepancies or errors, contact Zendesk billing support for assistance. They can help you…

How can I manage my Zendesk help center?

Managing your Zendesk help center involves organizing content, customizing the theme, and ensuring that users can easily find the information they need. You can update articles, manage categories, and adjust the layout to improve user experience….

What are the best practices for using Zendesk live chat?

To make the most of Zendesk live chat, it's important to set up departments, triggers, and operating hours that align with your business needs. Additionally, ensure that your chat widget is easily accessible to users and that your team is trained…

How do I troubleshoot issues with Zendesk messaging?

Troubleshooting Zendesk messaging issues involves checking your messaging settings and ensuring that your social messaging channels are properly configured. If problems persist, consult the Zendesk Help Center for specific troubleshooting steps or…

What should I do if the AI bot isn't providing the correct answer?

If your AI bot isn't providing the correct answer, review the bot's configuration and ensure that it has access to the most relevant articles and information. You may need to update the bot's training data or adjust its settings to improve…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites