image for site

Boost Agent Productivity with AI - Frequently asked questions

Discover how AI features can enhance agent productivity. Explore common questions and best practices to effectively implement AI in your support operations.

Frequently asked questions

How can Zendesk's AI features help agents get up to speed with tickets quickly?

Zendesk's AI features, like the Summarize tool, help agents quickly understand ticket details. The Summarize feature recaps all public comments on a ticket, allowing agents to grasp the core issues without reading lengthy comments. This tool is…

What are the benefits of using the Expand and Tone Shift features in Zendesk?

The Expand and Tone Shift features in Zendesk enhance the quality of agent-written comments by adding language and adjusting tone. Expand enriches comments with additional language, while Tone Shift modifies the tone to be more formal or friendly….

How does the Similar Tickets feature improve ticket resolution in Zendesk?

The Similar Tickets feature in Zendesk allows agents to view a list of past tickets with similar issues, aiding in efficient ticket resolution. By referencing how similar problems were previously addressed, agents can apply proven solutions without…

What is the role of Suggested Macros in Zendesk's AI features?

Suggested Macros in Zendesk provide agents with quick access to standard responses based on ticket content. This feature suggests the top three macros, helping agents respond efficiently and consistently. Teams with a large number of macros or…

How does the Intelligence feature provide context for tickets in Zendesk?

The Intelligence feature in Zendesk offers AI-powered insights within the context panel of a ticket, providing agents with valuable context. It includes predictions about the ticket's intent, language, and sentiment, aiding in understanding the…

How can teams effectively spread awareness of Zendesk's AI features?

To maximize the benefits of Zendesk's AI features, it's crucial to spread awareness among your team. Start by sending an email to introduce the features, including links to help center articles for detailed guidance. Additionally, update…

What steps can be taken to integrate Zendesk's AI features into existing processes?

Integrating Zendesk's AI features into existing processes involves updating programs and training to include these tools. Start by incorporating them into the onboarding process for new agents, ensuring they are educated about the features from the…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites