Resolve Data Refresh Delays - Frequently asked questions
Discover solutions to common issues with data refresh delays in Zendesk's US region. This page addresses frequently asked questions about the November 9, 2023 service incident.
Frequently asked questions
What caused the data refresh delays in Zendesk Explore on November 9, 2023?
The data refresh delays in Zendesk Explore on November 9, 2023, were caused by a failure in the Account Statistics service. This service incorrectly reported account data volumes, making them appear smaller than they actually were. As a result, the…
How was the data refresh delay issue resolved in Zendesk Explore?
The data refresh delay issue in Zendesk Explore was resolved by switching the Account Statistics service to a fallback data source that provided correct account data. This change restored the proper allocation of resources in the Explore ETL…
What steps are being taken to prevent future data refresh delays in Zendesk Explore?
To prevent future data refresh delays in Zendesk Explore, several remediation steps are being implemented. These include creating additional alerts for spikes in account size classification changes, investigating the replacement of pipeline…
When was the data refresh delay issue in Zendesk Explore considered resolved?
The data refresh delay issue in Zendesk Explore was considered resolved on November 10, 2023, at 11:27 UTC. A fix was implemented, and customers were no longer experiencing any delays. The incident was then marked as solved, and Zendesk thanked…
How can I get more information about Zendesk system incidents?
For more information about Zendesk system incidents, you can check the system status page, which provides current status updates. Additionally, summaries of post-mortem investigations are usually posted a few days after an incident has ended. If…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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