Managing API Usage in Zendesk - Frequently asked questions
Frequently asked questions
What are the default API rate limits for Zendesk plans?
Zendesk has different API rate limits depending on your plan. The default limits for API usage vary by plan, with the Team plan allowing 200 requests per minute, Growth and Professional plans allowing 400 requests per minute, and the Enterprise…
How can I monitor my API usage in Zendesk?
You can easily monitor your API usage in Zendesk through the Admin Center. The API usage summary provides a snapshot of your current usage compared to your rate limit over the last 7 days. If you're nearing your limit, a warning symbol will…
What information does the Zendesk API usage dashboard provide?
The Zendesk API usage dashboard offers a comprehensive view of your API requests over time. It includes a 7-day summary of 429 errors, limit near-breaches, and limit approaches, helping you take proactive measures to avoid rate limit violations….
How can I reduce my API usage in Zendesk?
If you're approaching your API rate limit, there are several strategies you can use to reduce your API usage. Start by optimizing your code to eliminate unnecessary API calls and cache frequently-used data. You can also sideload related data and…
How can I increase my API rate limit in Zendesk?
To increase your API rate limit in Zendesk, you can purchase the High Volume API add-on, which allows up to 2500 requests per minute. This add-on is available for Suite Growth plans or above, or Support Professional plans or above, with at least 10…
What are API usage notifications in Zendesk?
Zendesk provides in-product notifications to alert you when you're approaching your API usage limit. These notifications appear on the Admin Center home page and the API usage page, helping you manage your API activity effectively. You'll first…
How can I track ticketing API activity in Zendesk?
To track ticketing API activity in Zendesk, you can use the API usage summary in the Admin Center. This summary provides insights into your API activity over the past 24 hours, including peak requests and average requests per minute. For a more…
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