image for site

Monitoring API Usage in Zendesk

Discover how to monitor your API usage in Zendesk using the Admin Center's API usage summary and detailed dashboard.

How can I monitor my API usage in Zendesk?

You can easily monitor your API usage in Zendesk through the Admin Center. The API usage summary provides a snapshot of your current usage compared to your rate limit over the last 7 days. If you're nearing your limit, a warning symbol will appear.

For more detailed insights, navigate to Account > Usage > API in the Admin Center. Here, you'll find a dashboard with a time-based usage chart and tables that break down requests by caller and endpoint. This helps you keep track of your API activity and avoid hitting your rate limit.


More related questions

What are the default API rate limits for Zendesk plans?

Zendesk has different API rate limits depending on your plan. The default limits for API usage vary by plan, with the Team plan allowing 200 requests per minute, Growth and Professional plans allowing 400 requests per minute, and the Enterprise…

What information does the Zendesk API usage dashboard provide?

The Zendesk API usage dashboard offers a comprehensive view of your API requests over time. It includes a 7-day summary of 429 errors, limit near-breaches, and limit approaches, helping you take proactive measures to avoid rate limit violations….

How can I reduce my API usage in Zendesk?

If you're approaching your API rate limit, there are several strategies you can use to reduce your API usage. Start by optimizing your code to eliminate unnecessary API calls and cache frequently-used data. You can also sideload related data and…

How can I increase my API rate limit in Zendesk?

To increase your API rate limit in Zendesk, you can purchase the High Volume API add-on, which allows up to 2500 requests per minute. This add-on is available for Suite Growth plans or above, or Support Professional plans or above, with at least 10…

What are API usage notifications in Zendesk?

Zendesk provides in-product notifications to alert you when you're approaching your API usage limit. These notifications appear on the Admin Center home page and the API usage page, helping you manage your API activity effectively. You'll first…

How can I track ticketing API activity in Zendesk?

To track ticketing API activity in Zendesk, you can use the API usage summary in the Admin Center. This summary provides insights into your API activity over the past 24 hours, including peak requests and average requests per minute. For a more…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites