Setting Up Federated Search API - Frequently asked questions
Frequently asked questions
What is the Federated Search API in Zendesk?
The Federated Search API is a REST API that allows you to integrate external content into Zendesk's search indexes. This means you can include content from other services or sites in your Zendesk help center search results. To use this API,…
How can I set up federated search in Zendesk without a developer?
You can set up federated search in Zendesk without a developer by using the external content search crawler. This method doesn't require building a middleware layer, making it more accessible for those without technical expertise. This approach is…
What steps are involved in configuring federated search using the API?
To configure federated search using the API, you need to follow a series of steps. First, build an integration with the Zendesk REST API to ingest the desired external content into your search results. Next, select which content to include or…
How do I update my Zendesk help center theme for federated search?
To update your Zendesk help center theme for federated search, you need a theme that supports federated search results. Use the latest version of the Copenhagen theme or update your existing theme by replacing the old {{helpcenterfilters}} and…
Can I include external content in Zendesk Knowledge searches?
Yes, you can configure Zendesk Knowledge searches to include external content. This allows you to provide a more comprehensive search experience by integrating external resources into your Knowledge results. To set this up, you need to configure…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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