How to Turn Off Automated Resolution - Frequently asked questions
Frequently asked questions
How can I turn off automated resolution features in Zendesk?
You can manage automated resolutions by turning off features that consume them in your Zendesk configuration. This includes disconnecting or deleting conversation bots, deactivating email notification triggers, and turning off autoreplies in web…
How do I disconnect a conversation bot in Zendesk?
To disconnect a conversation bot, navigate to the Admin Center, click on Channels, then Bots and automations, and select Manage bots. Click on the bot you want to disconnect, expand the Channels section in the Settings tab, and deselect the…
What steps are needed to delete a bot in Zendesk?
To delete a bot, go to the Admin Center, click on Channels, then Bots and automations, and select Manage bots. Click the bot's Options icon and choose Delete. This action will remove the bot from the list and cannot be undone, so ensure you no…
How can I turn off automated resolution usage in email notifications?
To prevent automated resolution usage in email notifications, deactivate or delete ticket triggers that include Autoreply actions. In the Admin Center, go to Objects and rules, then Business rules, and select Triggers. Filter the triggers to show…
How do I disable autoreplies in web forms on Zendesk?
To turn off autoreplies in web forms, go to the Admin Center, click on Objects and rules, then Business rules, and select Triggers. Click Manage autoreplies, then the Web form tab. Use the toggles under Active web forms to turn off autoreplies for…
How can I turn off Article Recommendations in the Web Widget (Classic)?
To disable Article Recommendations in the Web Widget (Classic), go to the Admin Center, click Channels, then Classic, and select Web Widget. Click the Basics tab, deselect the Help Center checkbox, and save your changes at the bottom of the widget…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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