How to Add Agents/Admins in Zendesk - Frequently asked questions
Frequently asked questions
Why am I unable to add new agents or admins in Zendesk?
If you're having trouble adding new agents or admins, it might be because your account has reached its limit of paid user seats. Each Zendesk account comes with a specific number of seats, and once they're all filled, you can't add more users until…
What should I do if the 'agent' option is greyed out in Zendesk?
If the 'agent' option is greyed out when trying to add a new user, it could be due to your account reaching its subscription limit. Even if you have available seats, sometimes the system might not reflect this correctly. In such cases, it's best to…
How can I check the number of available agent seats in Zendesk?
To check the number of available agent seats in Zendesk, you need to access the Admin Center. Here, you can view the total number of seats your account has and how many are currently in use. This information helps you determine if you need to…
Why does Zendesk say I have no available seats when I haven't used them all?
If Zendesk indicates that you have no available seats despite not using them all, it might be due to a mismatch in the system's seat count. This can happen if the account owner or other roles are not correctly accounted for in the total seat count….
What steps should I take if I can't upgrade a contributor to an agent in Zendesk?
If you're unable to upgrade a contributor to an agent, it could be due to your account's subscription limits. Ensure that you have enough available agent seats and that the contributor's role is compatible with the agent role. If issues persist,…
How do I resolve issues with Zendesk trial affecting my agent seat count?
If your Zendesk trial is affecting your agent seat count, it might be due to a transition issue from trial to a paid plan. This can sometimes leave your account in a state where the seat count doesn't update correctly. Contact Zendesk support to…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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