Calling & Logging Calls on iOS - Frequently asked questions
Discover answers to common questions about calling and logging calls using the Zendesk app on iOS. Learn how to manage calls efficiently with our comprehensive FAQ guide.
Frequently asked questions
How do I enable permissions for calling in the Zendesk Sell iOS app?
To make calls using the Zendesk Sell iOS app, you need to enable Voice and microphone permissions on your device. Start by enabling Sell Voice in your account. On your mobile device, go to Settings, then tap on Voice and Text. In this section,…
What are the options for making a call in the Zendesk Sell iOS app?
The Zendesk Sell iOS app offers several options for making calls to your leads or contacts. To make a call, tap the Leads or Contacts icon, select the person you want to call, and tap their phone number. You can choose to call directly within…
How can I log a call in the Zendesk Sell iOS app?
Logging a call in the Zendesk Sell iOS app is simple and helps keep track of your interactions. To log a call, tap the lead or contact you called, then tap their phone number. From the list of options, select Log a Call. You can then choose the…
How do I stop receiving email notifications for comments on Zendesk articles?
If you want to stop receiving email notifications for comments on Zendesk articles, you need to unfollow the article or post. When you comment on an article, you're automatically subscribed to it. To manage your subscriptions, go to the help…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
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