How to Access Chat Data in Explore - Frequently asked questions
Discover why the Chat dataset or dashboard might be missing in Explore. This page answers common questions and provides solutions to access your Chat data.
Frequently asked questions
Why can't I find the Chat dataset in Zendesk Explore?
If you're unable to find the Chat dataset in Zendesk Explore, it might be due to your subscription plan. Only customers on the Chat Professional or Enterprise plans have access to Chat data in Explore. If you're on the Chat Team plan, you won't see…
How do I access Chat reports in Zendesk Explore?
Accessing Chat reports in Zendesk Explore requires a specific subscription plan. You need to be on either the Chat Professional or Enterprise plan to view Chat data and reports in Explore. If you're on the Chat Team plan, you won't have access to…
What subscription plan is needed for Chat data in Explore?
To see Chat data in Zendesk Explore, you must be subscribed to the Chat Professional or Enterprise plan. The Chat Team plan does not include access to Chat data in Explore. If you're looking to analyze Chat data, consider upgrading to a plan that…
Why is the Chat dashboard missing in Zendesk Explore?
The absence of a Chat dashboard in Zendesk Explore is likely due to your current subscription plan. Only the Chat Professional and Enterprise plans provide access to the Chat dashboard in Explore. If you're on the Chat Team plan, you won't see…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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