How to Resolve Explore Error - Frequently asked questions
Discover solutions to common issues with Zendesk Explore error. This page addresses frequently asked questions to help you narrow down your report effectively.
Frequently asked questions
Why do I get the 'Narrow down your report' error in Zendesk Explore?
The 'Narrow down your report' error in Zendesk Explore occurs when your report is too complex or contains too much data. To fix this, you can adjust or add a date filter to limit the data range, making it smaller and easier to process….
How can I adjust date filters to fix the 'Narrow down your report' error?
Adjusting date filters can help resolve the 'Narrow down your report' error by reducing the data scope. To do this, you can either modify an existing date filter or add a new one, such as 'Ticket created - Date'. By narrowing the date range, you…
What should I do if my custom metric causes the 'Narrow down your report' error?
If a custom metric is causing the 'Narrow down your report' error, refining the formula can help. Consider using the IF THEN ELSE function to specify when the metric should be executed. This can make the metric more efficient and reduce the…
How can reducing attributes or metrics help with the 'Narrow down your report' error?
Reducing the number of attributes or metrics in your report can help resolve the 'Narrow down your report' error by simplifying the report. When a report includes too many attributes or metrics, it can become too complex for Zendesk Explore to…
What if the 'Narrow down your report' error persists after adjustments?
If the 'Narrow down your report' error persists even after making adjustments, further troubleshooting may be needed. You can refer to additional resources or articles, such as 'Explore report cannot be displayed', for more in-depth solutions….
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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