Optimize Custom Metrics in Zendesk Explore
What should I do if my custom metric causes the 'Narrow down your report' error?
If a custom metric is causing the 'Narrow down your report' error, refining the formula can help.
Consider using the IF THEN ELSE function to specify when the metric should be executed. This can make the metric more efficient and reduce the complexity of your report. By optimizing your custom metrics, you can help prevent the error from occurring.
More related questions
Why do I get the 'Narrow down your report' error in Zendesk Explore?
The 'Narrow down your report' error in Zendesk Explore occurs when your report is too complex or contains too much data. To fix this, you can adjust or add a date filter to limit the data range, making it smaller and easier to process….
How can I adjust date filters to fix the 'Narrow down your report' error?
Adjusting date filters can help resolve the 'Narrow down your report' error by reducing the data scope. To do this, you can either modify an existing date filter or add a new one, such as 'Ticket created - Date'. By narrowing the date range, you…
How can reducing attributes or metrics help with the 'Narrow down your report' error?
Reducing the number of attributes or metrics in your report can help resolve the 'Narrow down your report' error by simplifying the report. When a report includes too many attributes or metrics, it can become too complex for Zendesk Explore to…
What if the 'Narrow down your report' error persists after adjustments?
If the 'Narrow down your report' error persists even after making adjustments, further troubleshooting may be needed. You can refer to additional resources or articles, such as 'Explore report cannot be displayed', for more in-depth solutions….
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