Live Chat Configuration for Data Center - Frequently asked questions
Explore frequently asked questions about configuring live chat for data center location-enabled accounts. Get insights and recommendations to optimize your setup.
Frequently asked questions
How can I avoid EEA hosting for attachments in Zendesk Live Chat?
To avoid EEA hosting for attachments in Zendesk Live Chat, you can disable the file sending options. This ensures that attachments are not stored in the European Economic Area (EEA). However, if your account has activated the Agent Workspace, this…
What should I do to prevent EEA hosting of agent avatars and chat badges?
To prevent EEA hosting of agent avatars and chat badges in Zendesk Live Chat, avoid uploading these assets. Alternatively, you can use the Chat Web SDK to self-host these assets, which allows you to manage where they are stored. This approach helps…
How can I minimize EEA data hosting when using authenticated visitors?
To minimize EEA data hosting when using authenticated visitors in Zendesk Live Chat, ensure that the external IDs used for visitor authentication do not contain personal identifiable information. This practice helps reduce the amount of data hosted…
What are the alternatives to using email reports to avoid US hosting?
To avoid US hosting when using email reports in Zendesk Live Chat, you can disable the email piping feature and hide the option for end users to request chat transcripts via email in the Web Widget (Classic). Instead, access transcripts using the…
Where are the metric calculations for the Real Time Monitor dashboard hosted?
The metric calculations for the Real Time Monitor dashboard in Zendesk Live Chat are hosted in the European Economic Area (EEA) region only. This means that any data processed through this service will be subject to EEA hosting…
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Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Freecash
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Read FreeCash's case study
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