Configuring Default Language in Help Center - Frequently asked questions
Discover how to set the default language for your Zendesk Help Center. This page answers common questions about language configuration and customization options.
Frequently asked questions
How do I change the default language for my Zendesk help center?
To change the default language for your Zendesk help center, you need to be a Guide admin. Start by clicking the Settings icon in the sidebar of Guide, then select Language settings. From there, click the Language drop-down menu and choose your…
What happens if I choose a non-supported language for my help center?
If you choose a non-supported language for your Zendesk help center, the default text will only appear in that language if there are crowd-sourced translations available. Otherwise, the text will remain in the default language. Zendesk provides a…
Can I change the default language if multiple languages are enabled?
Yes, you can change the default language if multiple languages are enabled in your Zendesk help center. This feature is available for Suite Growth or above, or Guide with Support Professional or Enterprise plans. To change the default language, go…
How does the default language setting work with translated content?
The default language setting in your Zendesk help center works by prioritizing several factors to determine the language a user sees. It first checks the language specified in the URL, then the user's current active session language, followed by…
What is the initial default language for a Zendesk help center?
The initial default language for a Zendesk help center is set to English. However, you can change this default language to better suit your audience's needs. As a Guide admin, you have the flexibility to select from a variety of supported…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
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