Restrict Access to Zendesk - Frequently asked questions
Frequently asked questions
How can I restrict access to Zendesk Support using IP addresses?
You can restrict access to Zendesk Support by specifying a range of IP addresses. This ensures that only users connecting from these IP addresses can sign in to Support. To do this, navigate to Admin Center > Account > Security > Advanced, and on…
Can customers bypass IP restrictions in Zendesk?
Yes, customers can bypass IP restrictions in Zendesk. When setting up IP restrictions, you have the option to allow customers to access your help center regardless of their IP address. This is done by selecting the 'Allow customers to bypass IP…
What methods can I use to specify IP address ranges in Zendesk?
You can specify IP address ranges in Zendesk using two methods: asterisk () wildcards and IP subnet mask syntax. The asterisk method allows you to substitute a single asterisk for any number group in an IP address, such as 192.... The subnet…
What should I consider before enabling IP restrictions in Zendesk?
Before enabling IP restrictions in Zendesk, consider the impact on third-party integrations. Enabling IP-based access restrictions can break integrations if external IPs are not included in the allowed list. Ensure you whitelist all necessary…
Is it possible to restrict access to specific brands in Zendesk using IP addresses?
Currently, Zendesk does not support restricting access to specific brands using IP addresses. IP restrictions apply globally across all Zendesk products and cannot be set at a more granular level, such as individual brands. Users are encouraged to…
How can I manage IP restrictions if using services like Amazon AWS with Zendesk?
Managing IP restrictions with services like Amazon AWS can be challenging due to the vast number of IP addresses. While it's possible to whitelist specific IPs, it can be time-consuming. Consider the necessity of enabling IP restrictions if you…
Is there a limit to the number of IP addresses I can add in Zendesk?
There is no specific limit to the number of IP addresses you can add in Zendesk, but there is a character limit for the 'Allowed IP ranges' field, which is 16,777,215 characters. This allows for a substantial number of IP addresses to be specified,…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
