Trigger Issues with Ticket Received Condition - Frequently asked questions
Explore common questions about Zendesk triggers firing on all tickets. Learn how to troubleshoot and resolve issues with the 'Ticket Received at' condition.
Frequently asked questions
Why is my trigger firing on all tickets in Zendesk?
If your trigger is firing on all tickets, it's likely due to the 'Ticket > Received at' condition. When you forward emails to your Zendesk account, they are recognized as being received at your Zendesk support email address. This means any trigger…
How can I differentiate between emails received at Zendesk and forwarded emails?
To differentiate between emails received directly at Zendesk and those forwarded from an external address, ensure the external address is added as a support address in Zendesk. This setup allows you to define specific behaviors for emails received…
How do I create a trigger to close tickets from a specific email in Zendesk?
To create a trigger that automatically closes tickets from a specific email, set up a trigger with the 'Received at' condition targeting the specific external email address. Then, add actions to close the ticket and send an email to the user. This…
Can I use 'Received at' condition to exclude certain emails in Zendesk?
Currently, Zendesk does not offer a direct 'Is NOT' option for the 'Received at' condition. However, you can work around this by creating a trigger that adds a tag to tickets received at a specific email address, and then exclude tickets with that…
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