How to Analyze Ticket Creation Events - Frequently asked questions
Discover answers to common questions about analyzing ticket creation events in Zendesk Explore. Learn how to effectively track and report on ticket activities.
Frequently asked questions
What do I need to create a ticket creation events report in Zendesk Explore?
To create a ticket creation events report in Zendesk Explore, you'll need a few things. First, ensure you have Zendesk Explore Professional or Enterprise, as well as Editor or Admin permissions. You'll also need access to ticket data in Zendesk…
How do I create a ticket creation events report in Zendesk Explore?
Creating a ticket creation events report in Zendesk Explore is straightforward. Start by clicking the reports icon in Zendesk Explore, then select 'New report' from the Reports library. Choose 'Support > Support - Updates history' on the Select a…
How can I enhance my ticket creation events report in Zendesk Explore?
Enhancing your ticket creation events report in Zendesk Explore involves filtering specific attributes. You can narrow down your report results by filtering on attributes like Submitter name or Update channel. For instance, click on 'Submitter…
What is the purpose of using a metric filter in a Zendesk Explore report?
Using a metric filter in a Zendesk Explore report helps refine the data to show only relevant events. For a ticket creation events report, you can set the metric filter to a range of 1 to 1. This ensures that only ticket creation events are…
What attributes can I include in a ticket creation events report?
In a ticket creation events report, you can include several key attributes to provide detailed insights. These attributes include Ticket ID, Submitter name, Submitter role, Update - Date, and Update channel. Including these attributes helps you…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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