In a ticket creation events report, you can include several key attributes to provide detailed insights.
These attributes include Ticket ID, Submitter name, Submitter role, Update - Date, and Update channel. Including these attributes helps you understand who created the ticket, when it was created, and through which channel, offering a comprehensive view of ticket creation events.
To create a ticket creation events report in Zendesk Explore, you'll need a few things. First, ensure you have Zendesk Explore Professional or Enterprise, as well as Editor or Admin permissions. You'll also need access to ticket data in Zendesk…
Creating a ticket creation events report in Zendesk Explore is straightforward. Start by clicking the reports icon in Zendesk Explore, then select 'New report' from the Reports library. Choose 'Support > Support - Updates history' on the Select a…
Enhancing your ticket creation events report in Zendesk Explore involves filtering specific attributes. You can narrow down your report results by filtering on attributes like Submitter name or Update channel. For instance, click on 'Submitter…
Using a metric filter in a Zendesk Explore report helps refine the data to show only relevant events. For a ticket creation events report, you can set the metric filter to a range of 1 to 1. This ensures that only ticket creation events are…