Understanding Chatbot Options in Zendesk - Frequently asked questions
Frequently asked questions
What are the chatbot options available in Zendesk?
Zendesk offers multiple chatbot options to enhance your customer service experience. You can choose from built-in Zendesk bots, create your own using Sunshine Conversations, or integrate third-party bots. Each option allows for customization to fit…
How do Zendesk bots help improve customer support?
Zendesk bots enhance customer support by automating simple tasks and providing quick assistance. They can guide customers through conversations, suggest help center articles, and gather information before handing off to a live agent. These bots…
What is the Zendesk bot builder and how does it work?
The Zendesk bot builder is a visual design tool that allows you to create conversation bots without complex coding. It lets you define custom answers to respond to customer questions effectively. With the bot builder, you can configure actions…
Can I use Zendesk bots across different messaging channels?
Yes, Zendesk bots can be used across various messaging channels, including web widgets, mobile apps, and social media platforms like Facebook Messenger and WhatsApp. This flexibility allows you to connect with customers wherever they are, and…
What customization options are available for Sunshine Conversations' Web Messenger?
Sunshine Conversations' Web Messenger offers extensive customization options to tailor the chatbot experience to your brand. You can adjust the display style, colors, and background image to reflect your company's identity. Additionally, you can…
How can third-party bots be integrated with Zendesk?
Third-party bots can be integrated with Zendesk to create a seamless customer support experience. You can find chatbot-related apps in the Zendesk Marketplace and Sunshine Conversations Marketplace. Each third-party app has its own setup and…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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