Create a View of CC'd Tickets - Frequently asked questions
Frequently asked questions
Can I create a view of tickets I'm CC'd on in Zendesk?
Unfortunately, Zendesk does not offer a native view condition to display tickets where you are CC'd. However, you can still access this information by checking your tickets within your Support profile. This method allows you to see the tickets you…
Is Zendesk planning to add a feature to view CC'd tickets?
There is ongoing discussion about adding a feature to view CC'd tickets in Zendesk. Users are encouraged to participate in the product feedback forums to express their interest and provide additional details. This feedback is monitored by product…
How can I provide feedback on Zendesk's features?
You can provide feedback on Zendesk's features by participating in the product feedback forums. This is where users can up-vote requests and share their thoughts, which are then reviewed by product managers. Engaging in these forums helps Zendesk…
Why is viewing CC'd tickets important for Zendesk users?
Viewing CC'd tickets is important for many Zendesk users because it helps them manage their workload more effectively. Users often need a quick way to see all tickets that might require their attention, including those they are CC'd on. Without…
How can I view my tickets and Help Center activity in Zendesk?
To view your tickets and Help Center activity in Zendesk, you need to access your Support profile. This section provides a comprehensive overview of your ticket interactions, including those where you are CC'd. It's a useful way to keep track of…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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