How to Configure Web Widget Settings - Frequently asked questions
Frequently asked questions
How do I access and edit Web Widget settings in Zendesk?
To access and edit Web Widget settings in Zendesk, you need to navigate through the Admin Center. Start by clicking on 'Channels' in the sidebar, then select 'Messaging and social' followed by 'Messaging'. From there, click on the name of the Web…
What can I customize in the Basics tab of the Web Widget settings?
In the Basics tab of the Web Widget settings, you can customize several key components. This includes the channel name, which is automatically populated with the brand name but can be updated for easier identification in your channels list….
How can I change the appearance of my Web Widget in Zendesk?
To change the appearance of your Web Widget in Zendesk, you need to navigate to the Style tab within the Web Widget settings. Here, you can customize the name and appearance-related components of the Web Widget. The Style tab includes sections for…
What options are available in the Responses tab of the Web Widget settings?
The Responses tab in the Web Widget settings offers several options to enhance customer interaction. You can apply business schedules, customize default messaging responses, and add a conversation bot. Within this tab, you can set a first greeting…
How do I manage conversation history in the Web Widget?
Managing conversation history in the Web Widget is done through the Preferences tab. Here, you can set your Conversation history options, which allow end users to see the full text of past conversations when they return to the Web Widget. This…
How do I install the Web Widget on my website?
To install the Web Widget on your website, you need to access the Installation tab in the Web Widget settings. This tab provides the code snippet required to add the Web Widget to your website and automatically integrate it with your help center….
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
