Agent Interface Overview Video - Frequently asked questions
Frequently asked questions
What is the Zendesk Agent Workspace?
The Zendesk Agent Workspace is a modern interface for managing customer interactions. If your account was created after February 1, 2021, it's likely that the Zendesk Agent Workspace is enabled by default. This workspace provides a streamlined…
How can I learn about the standard Zendesk agent interface?
If you're using an older Zendesk account without the Agent Workspace, you can learn about the standard agent interface through a brief video overview. This video covers basic concepts applicable to both the legacy and modern interfaces. For more…
Is the Zendesk Agent Workspace enabled by default?
Yes, for most accounts created after February 1, 2021, the Zendesk Agent Workspace is enabled by default. This workspace offers a more integrated and efficient way for agents to manage customer interactions. If you're unsure whether your account…
Where can I find video tutorials for Zendesk interfaces?
Video tutorials for both the Zendesk Agent Workspace and the standard agent interface are available in the Zendesk help documentation. These videos provide a comprehensive overview of each interface, helping you understand their features and…
What should I do if I have a legacy Zendesk account?
If you have a legacy Zendesk account without the Agent Workspace, you can still access a video overview of the standard agent interface. This video will guide you through the basic concepts and functionalities of the legacy interface. For further…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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