How to Use Mentions in Zendesk Forum - Frequently asked questions
Frequently asked questions
How do I enable @mentions in Zendesk's community forum?
To enable @mentions in Zendesk's community forum, you need to ensure that user profiles are activated in your help center. By default, the @mentions feature is turned on for all accounts. You can use @mentions in both public and private help…
Who can I @mention in Zendesk's community forum?
In Zendesk's community forum, you can @mention any user who has a help center account and has previously posted or commented. If a user has an account but hasn't interacted by posting or commenting, they cannot be @mentioned. This ensures that only…
How do I @mention a user in Zendesk's community forum?
To @mention a user in Zendesk's community forum, simply type the '@' symbol followed by the user's name or alias without any spaces. As you type, a picklist will appear, showing potential matches. You need to type at least three characters for the…
Can I @mention a group in Zendesk's community forum?
Currently, in Zendesk's community forum, you cannot @mention a group. The @mentions feature is tied to individual Help Center accounts, so you would need to mention each person individually. This means if you want to notify a team or group, you'll…
Why can't I @mention some users in Zendesk's community forum?
If you're unable to @mention certain users in Zendesk's community forum, it might be because they haven't posted or commented yet. Users need to have interacted in the help center at least once to be eligible for @mentions. This limitation ensures…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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