How to Update Zendesk QA Connection - Frequently asked questions
Discover how to manually update your Zendesk QA connection. This page answers common questions and provides guidance on troubleshooting and best practices.
Frequently asked questions
How can I manually update my Zendesk QA connection?
You can manually update your Zendesk QA connection to import conversations sooner. Normally, Zendesk QA imports conversations every four to six hours, but you can trigger this process manually if needed. To do this, go to your account settings and…
How often does Zendesk QA import conversations automatically?
Zendesk QA automatically imports conversations from your help desk every four to six hours. This regular schedule ensures that your data is consistently updated without manual intervention. However, if you need to import conversations sooner, you…
What steps are involved in manually updating a Zendesk QA connection?
Manually updating a Zendesk QA connection involves a few simple steps. First, navigate to your account settings and select the 'Toggle sidebar' icon. Then, under 'Account', click on 'Connections'. Locate the connection you wish to update, click on…
Can I trigger a Zendesk QA import outside the regular schedule?
Yes, you can trigger a Zendesk QA import outside the regular schedule. While the system automatically imports conversations every four to six hours, you have the flexibility to initiate this process manually. To do so, access your account…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
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