Steps to Manually Update Zendesk QA
What steps are involved in manually updating a Zendesk QA connection?
Manually updating a Zendesk QA connection involves a few simple steps. First, navigate to your account settings and select the 'Toggle sidebar' icon.
Then, under 'Account', click on 'Connections'. Locate the connection you wish to update, click on the three dots next to its status, and choose 'Manually update connection'. This will start the import process immediately, allowing you to access the latest conversations without waiting for the automatic schedule.
More related questions
How can I manually update my Zendesk QA connection?
You can manually update your Zendesk QA connection to import conversations sooner. Normally, Zendesk QA imports conversations every four to six hours, but you can trigger this process manually if needed. To do this, go to your account settings and…
How often does Zendesk QA import conversations automatically?
Zendesk QA automatically imports conversations from your help desk every four to six hours. This regular schedule ensures that your data is consistently updated without manual intervention. However, if you need to import conversations sooner, you…
Can I trigger a Zendesk QA import outside the regular schedule?
Yes, you can trigger a Zendesk QA import outside the regular schedule. While the system automatically imports conversations every four to six hours, you have the flexibility to initiate this process manually. To do so, access your account settings,…
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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