Why No Dual Button in Report - Frequently asked questions
Discover why the Dual button might be missing in your report. Explore common issues, troubleshooting steps, and solutions in our comprehensive FAQ section.
Frequently asked questions
Why can't I see the Dual button in my Zendesk report?
The Dual button might be missing if your report is set to the Table visualization. To access the Dual option, you need to select a visualization that supports a second axis. Try changing your chart type to see if the option becomes available. For…
How do I enable the Dual option in Zendesk reports?
To enable the Dual option in your Zendesk report, ensure your visualization supports a second axis. The Dual button is not available for Table visualizations. By selecting a different chart type, the Dual option should become accessible. For…
What visualizations support the Dual button in Zendesk?
The Dual button is available only on visualizations that support a second axis. If your report is using a Table visualization, the Dual option won't be accessible. Switching to a different chart type that allows for a second axis will enable the…
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Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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