Zendesk End User Guide - Frequently asked questions
Explore common questions about using Zendesk as an end user. Find answers to enhance your experience and troubleshoot issues effectively.
Frequently asked questions
What is the purpose of the Zendesk end-user guide?
The Zendesk end-user guide is designed to help users understand how to effectively use Zendesk. It provides detailed instructions and tips for navigating and utilizing the platform's features. Whether you're new to Zendesk or looking to enhance…
Who is the author of the Zendesk end-user guide?
The Zendesk end-user guide is authored by Jennifer Rowe from the Zendesk Documentation Team. Jennifer and her team are responsible for creating comprehensive and user-friendly documentation to assist both agents and end-users in navigating…
When was the Zendesk end-user guide last edited?
The Zendesk end-user guide was last edited on November 1, 2021. Keeping documentation up-to-date is crucial for ensuring users have access to the latest information and features. For the most current version, visit the [Zendesk end-user…
How can I follow updates to the Zendesk end-user guide?
You can follow updates to the Zendesk end-user guide by using the 'Follow' feature. This allows you to receive notifications whenever there are changes or new information added to the guide, ensuring you stay informed about the latest updates. For…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
Read Customer.io's case study
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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